Terms & Conditions

Welcome to Brassena. By accessing our website at https://brassena.com, purchasing our solid brass fixtures, or engaging with our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our platform or placing an order.

1. General Conditions

  • By placing an order, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion for any reason, including violations of these terms.

2. Handcrafted Nature & Material Characteristics

Each Brassena fixture is hand-poured, hand-hammered, and hand-finished by master artisans.

  • Handcraft Variations: Minor surface variations, subtle hammer marks, or slight structural differences are natural signatures of human artistry and are not considered manufacturing defects.

  • Living Finishes: Our products are made from solid, unlacquered metals designed to naturally patina over time. Color shifts, oxidation, and aging are intended features of our living finishes.

3. Product Pricing & Descriptions

  • Prices for our products are subject to change without notice.

  • We make every effort to display product colors, textures, and dimensions as accurately as possible. However, because each piece is handcrafted and displays differently across digital screens, actual finishes may vary slightly.

4. Ordering & Payment

  • Full payment is required at the time of order placement.

  • We accept major credit cards and secure online payment gateways.

  • For bespoke or custom architectural orders, production begins only after payment confirmation and final design approval.

5. Intellectual Property

All content on this website—including logos, product names, text, graphics, designs, images, and brand copy—is the property of Brassena and protected by international copyright and intellectual property laws. Reproduction, distribution, or commercial use without prior written consent is strictly prohibited.

6. Limitation of Liability

Brassena shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our products or website.

  • Incorrect installation or failure to use qualified tradespeople (plumbers or builders) for mounting.

  • Normal wear and tear, chemical damage, or improper product maintenance.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

8. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: