At Brassena, every piece is forged from solid, high-grade metals and inspected by hand prior to dispatch. We take immense care in packaging our handcrafted fixtures to ensure they arrive safely at your doorstep or project site anywhere in the world.

1. Processing & Production Times

Because our fixtures are hand-finished and carefully inspected before leaving our studio:

  • In-Stock Collections: Standard orders are processed and prepared for dispatch within 2 to 4 business days.

  • Bespoke & Custom Architectural Orders: Custom-forged items, special finishes, or non-standard dimensions require dedicated artisan production and typically dispatch within 3 to 6 weeks (depending on order volume and project specs).

2. Shipping Rates & Delivery Estimates

We partner with reliable international courier networks (e.g., DHL Express, FedEx) to deliver your solid brass fixtures quickly and securely.

Free express shipping may apply on qualifying orders above specified thresholds at checkout.

3. Order Tracking & Delivery Confirmation

  • Once your order is packaged and dispatched, you will receive an automated email containing your tracking number and carrier details.

  • You can track the real-time progress of your shipment through the carrier’s portal using your provided tracking ID.

4. Customs, Duties & Import Taxes

  • International Orders: Shipments outside our primary warehouse region may be subject to local import duties, customs taxes, or clearance fees levied by the destination country.

  • These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping fee at checkout.

5. Secure Packaging & Heavy Material Care

Solid brass carries real weight. Every Brassena product is wrapped in protective material, cushioned in high-density foam, and packed in reinforced boxing to prevent surface scratches, dents, or transit damage during international transit.

6. Damaged or Missing Shipments

While transit issues are rare, we guarantee that your investment is fully protected:

  • Inspected Upon Delivery: Please examine your package upon arrival.

  • Transit Damage: If your item arrives damaged or packaging is visibly compromised, take photos immediately and contact our studio team within 48 hours at support@brassena.com.

  • We will immediately arrange a replacement or resolve the claim with the shipping provider at no extra cost to you.

Need Assistance with Shipping or Trade Orders?

If you have specific delivery requirements for an active building site or trade project, our team is here to coordinate with you: