Warranty

At Brassena, we forge objects designed to endure. Every fixture and architectural hardware element is crafted from solid, high-grade metals and built to withstand daily use while gathering character over time.

To demonstrate our commitment to exceptional craftsmanship and structural integrity, we back our products with a comprehensive limited warranty.

1. Warranty Coverage

Lifetime Structural Warranty

Brassena guarantees that all solid brass hardware, fittings, and fixtures are free from structural defects in materials and craftsmanship for the lifetime of the original installation.

If a product fails structurally under normal residential or commercial use due to a manufacturing flaw, Brassena will repair or replace the defective component free of charge.

2. What Is Covered

  • Structural Integrity: Cracking, splitting, or functional failure of solid brass components, handles, levers, or mounting points.

  • Mechanical Components: Internal precision-machined threads and valves that fail under intended use.

  • Manufacturing Defects: Flaws in casting or assembly present prior to installation.

3. Natural Living Finishes & Exclusions

The Unlacquered Brass Exception (Living Finish)

Our products are left raw and unlacquered so they can naturally age, oxidize, and form a rich patina over time.

  • Patina is not a defect: Natural darkening, oxidation, color shifts, or high-touch burnishing are expected characteristics of living metals and are explicitly excluded from warranty claims.

  • Craftsmanship Variations: Subtle surface variations and hammer marks resulting from hand-forging are signatures of human artistry and are not considered manufacturing defects.

4. What Is Not Covered

This limited warranty does not cover damage resulting from:

  • Improper Installation: Failure to follow standard plumbing/architectural mounting standards or installation by non-qualified personnel.

  • Misuse & Abuse: Dropping, impact damage, unauthorized physical alterations, or excessive force.

  • Chemical Exposure: Damage caused by harsh chemical cleansers, bleach, acidic solvents, or abrasive scouring pads.

  • Accidental Damage: Scratches, dents, or environmental exposure outside intended operational limits.

5. How to Submit a Warranty Claim

If you believe your Brassena fixture has a covered structural defect:

  1. Email Us: Contact our studio team at support@brassena.com with the subject line “Warranty Claim – Order #[Your Order Number]”.

  2. Provide Documentation: Include clear photos/videos of the issue, proof of purchase, and a brief description of the defect.

  3. Evaluation: Our artisans and technical team will review your claim within 3–5 business days.

  4. Resolution: If approved, Brassena will issue a replacement part, replace the complete fixture, or provide repair services at our discretion.

Need Support?

If you have questions about installing or caring for your solid brass fixtures, please reach out to us: