Privacy Policy

At Brassena, accessible from https://brassena.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your data when you visit our website, purchase our solid brass fixtures, or communicate with our studio.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

A. Personal Information You Provide

When you place an order, create an account, contact us, or subscribe to our updates, we may collect:

  • Contact Details: Name, email address, phone number, and shipping/billing address.

  • Payment Data: Credit card details and billing information (processed securely through third-party payment gateways; we do not store full payment card details on our servers).

  • Order & Trade Inquiry History: Details of custom architectural requests, trade accounts, and purchase history.

B. Automated & Usage Data

When you navigate brassena.com, we automatically collect certain technical information:

  • Device & Browser Details: IP address, browser type, operating system, and device identifiers.

  • Browsing Activity: Pages viewed, time spent on pages, referral links, and interaction with our catalog and articles.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process transactions, handle shipping, and fulfill custom architectural orders.

  • Customer Care: To respond to inquiries, provide product care guidance, and manage return or warranty requests.

  • Website Optimization: To improve site functionality, user experience, and aesthetic presentation.

  • Communication: To send order confirmations, tracking updates, and optional marketing materials regarding new collections or artisan stories (you may unsubscribe at any time).

3. Cookies and Tracking Technologies

Brassena uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for basic website functions, such as shopping cart memory and secure checkout.

  • Analytics Cookies: Help us understand how visitors interact with our website to refine our content and layout.

You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to operate our business:

  • Service Providers: Payment processors, shipping and logistics carriers, and website hosting services.

  • Legal Compliance: When required by law, regulation, or court order to protect our legal rights and safety.

5. Data Security

We implement industry-standard technical and organizational security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission over the internet or electronic storage method is 100% secure.

6. Your Data Rights

Depending on your jurisdiction, you have the right to:

  • Access & Request: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to any incomplete or inaccurate data.

  • Deletion: Request the deletion of your personal information, subject to legal and bookkeeping obligations.

  • Opt-Out: Unsubscribe from promotional communications via the link at the bottom of any marketing email.

7. Third-Party Links

Our website may contain links to external sites or social media channels. Brassena is not responsible for the privacy practices or content of these third-party websites.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please reach out to our studio: